Refund policy

Return & Refund Policy

At StoreDrive.space, customer satisfaction is very important to us. We want you to feel confident when shopping for phone wrist straps, lanyards, and charm accessories from our store.

We offer free returns and refunds within 30 days of delivery.

30-Day Return Window

You may request a return within 30 days from the date your order is delivered. To be eligible for a return, the item should be unused, in its original condition, and returned with any original packaging or included accessories when possible.

Free Returns

StoreDrive.space offers free returns for eligible items within the 30-day return period. If your return request is approved, we will provide instructions on how to complete the return.

Refunds

Once your returned item is received and inspected, we will notify you about the status of your refund. If approved, your refund will be processed back to your original payment method.

Please note that depending on your bank, card provider, or payment service, it may take several business days for the refund to appear in your account.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@StoreDrive.space. Please include your order number and clear photos of the item and packaging so we can review the issue quickly.

If the issue is confirmed, we will provide a suitable solution, which may include a replacement, refund, or return instructions.

Non-Returnable Items

For hygiene and product safety reasons, items that show signs of heavy use, damage caused by the customer, or missing essential parts may not be eligible for return.

How to Start a Return

To begin a return request, please contact us at:

Email: support@StoreDrive.space
Phone: (416) 222-5566

Please include your order number, the item you wish to return, and the reason for the return.